Terms of Service
Last updated: October 22, 2026
1. The service
Record.so lets you record your screen and camera, host those recordings, and share them by link. Plans and what each includes are on the pricing page.
2. Accounts
You can record without an account (anonymous share links stop working after 24 hours; signing up later can bring those recordings into your account). An account requires a valid email address; you're responsible for what happens under your account and for keeping your password safe. You must be legally able to enter this agreement in your jurisdiction.
3. Your content
Your recordings are yours. We claim no ownership. You grant us only the technical license needed to store, process and deliver your recordings to the people you share them with. You're responsible for having the right to record and share whatever appears in your recordings, including other people's voices, screens and personal data.
4. Retention and deletion
Anonymous recordings made without an account are deleted after 24 hours. On the Free plan, videos are kept for 30 days; after that the video is archived: it no longer plays, and its share link opens a page with its title and thumbnail instead. We email you 5 days before, unless you turned those reminders off. Archived content is deleted 30 days later unless you upgrade, and comes back if you do. On paid plans videos are kept for as long as you are subscribed. A Team workspace can also set its own retention policy.
When you delete a recording, it goes to the trash and stops counting toward your recording time at once. Items in the trash can be restored for 30 days, if your plan has room for them; after 30 days, or when you empty the trash, they are deleted for good: the video file, its poster, transcript, comments and reactions are removed and cannot be recovered.
If a Free account has no activity for 3 months, its content is deleted. We email you at month 2 and again 7 days before. The account itself is kept.
5. Acceptable use
You may not use Record.so to:
- record or share content that is illegal where you or your viewers are;
- infringe others' intellectual property or privacy;
- distribute malware, phishing or spam (including via workspace invites);
- harass, exploit or harm anyone, especially minors;
- probe, overload or disrupt the service.
We may remove content or suspend accounts that break these rules.
Recordings, team members and viewers are unlimited, and a single recording has no length limit. The plan limits are the ones the pricing page states: recording time, and on Free one active video request at a time with up to 5 responses per request (later ones are kept, locked until you upgrade) and 2 questions. In one billing period you can add as much new recording time as your plan holds. Our Fair Use Policy covers misuse only and is not a hidden quota: using Record.so as a broadcast platform or video CDN, using it as a transcription service, several Free accounts for one person or organization to get around the Free limits, spam and bulk automation of requests, sharing or invites, and automation or scraping outside the product. For good-faith overuse we contact you first and look for a solution within 14 days; for spam, fake accounts or clear abuse we may restrict the account without notice.
6. Plans and billing
Free, Solo and Team are described on the pricing page. Plans differ by recording time and by features. Free includes 5 hours, Solo 100 hours and Team 200 hours; on Team the hours are shared by every workspace and member of the subscription, with no limit on members or workspaces and no per-seat price. Solo and Team can add recording time in packs of 50 hours, billed with the plan.
Recording time
Recording time is the total length of the recordings your library holds at once. A minute recorded above 1080p (for example 4K) counts as two minutes. Screenshots do not count. Items in the trash do not count. When your recording time is used up, new recordings and uploads are paused. Content you already have keeps playing and its links keep working. We warn you at 80% and 95%.
Who you buy from
Paid plans are sold through Link, Stripe's checkout, which acts as the seller of record for the payment. Link takes the payment, calculates and pays any sales tax, VAT or GST, and sends your receipts and invoices. Your card statement shows LINK.COM followed by Record.so. The service itself is provided by Record.so under these terms, and you can manage your card and billing address on link.com.
Prices and tax
Prices are set in US dollars. The checkout may show and charge the price in your local currency at the exchange rate shown there, or let you pay in US dollars. Tax is added where it applies and is shown before you pay. Business customers can enter a tax ID at checkout.
Subscriptions and renewal
Paid plans are billed in advance, monthly or yearly. A subscription renews automatically at the end of each period, at the price in effect then, until you cancel. By subscribing you authorize Link to charge your payment method for each renewal. We never see or store your full card number. If a price goes up, you are told at least 30 days before your next renewal at the new price.
Changes to plans and features
We announce changes to a plan's price or what it includes at least 30 days ahead. On a yearly plan, a change applies at your next renewal, not during the year you paid for. New features may be priced separately or count toward your recording time at a different rate; the pricing page says which before you use them.
Failed payments
If a renewal cannot be charged, you are emailed and the payment is retried over the following days. If it is still unpaid after 14 days, the paid plan ends and the account moves to Free.
Changing plans
Moving to a higher plan, adding recording time or moving to a longer period takes effect immediately; the difference for the rest of the current period is charged at once. Moving to a lower plan, removing recording time or moving to a shorter period also takes effect immediately, and the unused amount is kept as credit for your next invoices. Moving from Team to Solo requires one person and one workspace. Recording time cannot be lowered below what your library currently holds.
Cancelling
You can cancel at any time from your billing page. Your plan stays active until the end of the period you paid for, and you are not charged again. When it ends, or when you move to Free, nothing is deleted or archived that day. The Free plan's 30 days start on that day. If your library holds more than 5 hours, new recordings pause until it holds less, and everything you have keeps playing.
Refunds
If you are not happy with a paid plan, contact us within 14 days of your first payment for that plan and we will refund it in full. This covers the right of withdrawal that consumers have in the EU and the UK. Other payments, including partly used periods, are not refundable unless the law requires otherwise. Link may also refund a payment when you contact Link support about it.
Deleting your account
Deleting your account cancels any subscription immediately. Unused time is not refunded, apart from the 14-day refund above.
Free trials
A free trial of Solo does not need a card and ends on its own; nothing is charged when it ends, and the account moves to Free.
Invoices
Link issues the invoices in the name, address and tax ID you enter at checkout or later on link.com. They are also available on your billing page at any time.
7. Disclaimers and liability
The service is provided as is, without warranties of any kind. To the maximum extent allowed by law, we're not liable for indirect or consequential damages, or for loss of content. Keep local copies of recordings that matter (the recorder keeps a local copy in your browser until you delete it).
8. Termination
You can delete your account (and everything it owns) at any time from Settings. We may suspend or terminate accounts that violate these terms.
9. Changes
We may update these terms; material changes will be announced on the site. Continued use after changes means you accept them.
10. Contact
Questions: support@record.so