Answer tickets with a one minute video.
Show the fix instead of writing it. When you need to see the problem, send a link and the customer records it for you.
Free forever plan. No watermark, no length limit.
PS
I click Export on the invoices page and nothing happens. Tried twice.
T
Here is a one minute fix. If it still breaks, show me what you see:
Fixing exports · 1:04Record your screen
One ticket, start to finish
From a vague ticket to solved, with one video each way.
Priya writes that Export does nothing. Instead of five questions, reply with a request link.
Beyond one ticket
Answer once, for everyone
Embed the answer in your help center. The next customer finds it before they write in.
How sharing worksSometimes a screenshot is enough
Number the steps, draw an arrow, blur an email address. It gets a link like a video does.
How recording worksWelcome new customers
Send a short welcome with a button to book onboarding. See who watched before the call.
How calls to action workA one minute fix
Borrow it, then say it your way. Or paste it into the teleprompter in the desktop app and read it while you record.
- 0:00
Hi Priya, thanks for the recording, that helped a lot.
- 0:10
Export waits for a date range. Pick one here first.
- 0:35
Then Export works. Here it is, downloading.
- 0:50
If it still sticks, reply on this ticket and I will look right away.
The features behind it
Video requestsA link customers record on, camera and screen. No account.Questions with the videoAsk which page or which account, and the answers arrive with the recording.Embed anywherePut the answer in your help center or docs.Who watchedSee that the customer watched the fix before you close the ticket.ScreenshotsArrows, numbered steps and blur. Same link as a video.Record from your help deskThe record button shows up in Zendesk, Intercom and Gmail.
Free includes one request page with 10 replies a month. Pro removes the limits and adds viewer names.
Questions
All questionsDoes the customer need an account?
No. They open the request link and record in the browser, then send it.
Does it work on phones?
Yes. Camera recording works on phones. Screen sharing is not available on iOS.
Can I put answers in our help center?
Yes. Embed the player on any page. Comments and reactions come with it.
Can I stop collecting for a while?
Yes. Pause a request and the link stops taking videos. Resume it whenever you like.
Can I ask questions along with the recording?
Yes. Ask for a name and email, plus up to eight questions of your own, each optional or required.
More ways teams use it
Start recording for free.
No card, no watermark, no length limit.