Questions
Short answers, no sales call. Missing one? Ask us.
General
Do viewers need an account?
No. They can watch, comment, react and reply to a request without one. A name is optional.
Is there a watermark or a length limit?
No watermark on the video and no length limit, on the free plan too.
How long are videos kept?
On Free, 30 days. Then the video is archived: its link still opens, but the video no longer plays. Archived videos are deleted 30 days later unless you upgrade. Solo and Team keep videos for as long as you are subscribed.
Can I record without uploading anything?
Yes. Pick "This device only" and the recording never leaves your computer.
Does it work on Mac and Windows?
Yes, with a desktop app for each. Chrome and Edge have an extension, and the plain browser works with nothing installed.
Where are videos stored?
In private storage. Playback only happens through short-lived signed URLs, so links cannot be guessed or probed.
Recording
Do I need an account to record?
No. Recording in the browser works without one. Anonymous links last 24 hours and can be claimed by signing up.
Which browsers work?
The extension runs in Chrome and Edge. The browser recorder works in Firefox and Safari too, though there the camera bubble is not composited into the recording.
Can I keep a recording off the cloud?
Yes. Choose "This device only" and the recording stays on your computer.
Viewer insights
Can it identify anonymous viewers?
A viewer is identified when they open a per-recipient link, enter an email or are signed in. Otherwise they show as Someone, still with completion and rewatch data.
Do Slack previews count as views?
No. Unfurls, bots and your own plays are filtered out.
Calls to action
Can I use one call to action on many videos?
Yes. Create it once and attach it to any videos in your library.
Does the email gate annoy people who already gave their email?
No. Known viewers skip it.
Video requests
Do respondents need an account?
No. They open the link, record, and send.
Does it work on phones?
Yes. Camera recording works on phones. Screen sharing is not available on iOS.
Plans
What happens when my hours run out?
New recordings and uploads pause. Every video you have keeps playing and no link breaks. We warn you at 80% and 95%. Delete videos you no longer need, or add 50 hours to keep recording.
How do add-ons work?
On Solo and Team, add 50 hours for $5 a month, or $50 a year. Pick the packs at checkout, or add them later on the Recording time page, as many as you need. The price is prorated, so you only pay for the rest of the period. On Team the hours are one pool for the whole team.
How does 4K count?
A 4K minute counts as two. A 10-minute 4K video uses 20 minutes. Up to 1080p, a minute counts once. Screenshots do not count.
Do deleted videos give time back?
Yes, at once. A deleted video goes to the trash and stops counting right away. It stays in the trash for 30 days, and restoring it needs free room.
How much can I add in a month?
In one billing period you can add as much new recording time as your plan holds.
When are Free videos archived?
30 days after they are recorded. An archived video stops playing, and its link opens a page with the title instead. It is deleted 30 days later. Upgrade before then and it comes back.
What happens if I downgrade or cancel?
Nothing is deleted that day. The 30 days of Free start on the day you move to Free. If you have more than 5 hours, new recordings pause, and everything keeps playing.
Is "unlimited members" really unlimited?
Yes. Team has no seat price and no member cap. Invite your whole company and the price stays the same. The team shares one pool of hours.
Does fair use affect me?
Almost certainly not. It only covers misuse, like using record.so as a public video CDN or a transcription service, spam, or several Free accounts for one person. It is not a hidden quota.