Fair Use Policy
On record.so, recordings, team members, video length and viewers are unlimited. The few plan limits are on the pricing page: recording time, and video requests on Free. This policy covers the rare cases where record.so is used for something it is not for. It is not a hidden quota.
Not covered
- How many recordings you make, and how long each one is
- How many people watch your videos
- Normal use of sharing and video requests
- How big your team is
- Recording time. It is what your plan says, and you can add more on Solo and Team.
Covered
Broadcasting or CDN use
Publishing videos on high-traffic public sites, spreading viral content, or using record.so as video hosting infrastructure. In short, bandwidth far beyond normal business and education use.
Transcription service use
Uploading or recording audio mainly to get transcripts out of it, as a stand-in for a transcription service.
Several Free accounts
More than one Free account opened by the same person or organization to get around the Free limits.
Spam and bulk automation
Video requests, sharing or invites used to send unsolicited bulk messages.
Automation outside the product
Scripts, bots or scraping that put heavy load on the system outside the interfaces we provide.
In one billing period you can add as much new recording time as your plan holds.
How we handle it
Good-faith overuse, like high bandwidth. We never cut anything off automatically. We contact you first and work out a solution with you within 14 days, such as changing how the videos are used or a plan made for the need.
Spam, fake accounts or clear abuse. We may restrict the account without notice.
Questions? Email support@record.so or read the plans.